Privacy & Security  

Our Privacy & Security Policies

Dale Laboratories offers film processing, scanning and enlarging services both through the mail, via postage-paid mailers, and on-line through our iPrints.com site.

Information gathered from your orders or provided to us via our web site(s) is never shared or sold to other companies. However, we may occasionally utilize this information for mailings or emails to you regarding our own offerings, which we believe may be of value to you in fulfilling your photographic needs.

No On-Line Advertising and Pop-Ups -

We respect your right not to be subjected to online advertising, pop-ups and spam. Dale Laboratories does not sell or provide the means for mass marketing companies to target you with online advertisements on our web sites.

On-Line Links to Other Company's Web Sites -

Within this site we may provide links to other Internet sites we feel may be of value to you. These may include sites of our photographic clients or other companies who have provided images or content to our site. To the best of our knowledge all of these sites are being run by reputable people.

If you visit any of these sites, however, it is important for you to understand that we have no control over any outside web sites and are not responsible for the content or security of those sites or the subsequent use of any information you may wish to share with them.

If you ever experience any problems with sites to which we provide links, we would appreciate your contacting our Customer Service department at (800) 327-1776 to advise us of the situation so that we can take appropriate actions to protect you and our other customers.

Dale iPrints

Dale iPrints on-line service is designed to provide you with a simple method of ordering photographic quality prints from your digital cameras and/or computer files over the Internet.

Our service does not require a complex system of passwords. When you upload images and personal information, that digital data is transmitted over the Internet to our server. The information is used to make your prints. Your credit card information is encoded for your security. The personal information you provide is the minimum necessary for us to fulfill your order. Personal information is not rented to or sold to other companies but may, in the future, be used to advise you of photographically related offers from our company.

Sharing Your Photos With Family and Friends

An attractive option of using Dale iPrints is that you have the option of sharing your photographs with others. This is simply done by clicking the box marked "Share" when you upload your original images. When you click the "Share" box you are giving permission to the people to whom you're sending the images to order photographic prints of those images. They, in turn, have the option of sharing your images with others, who may also order prints of your pictures. Dale Laboratories is not responsible for any use of pictures you choose to share.

Though our service provides a wonderful method of sharing your images, we urge you to remember that when you share pictures through our site you are consenting and giving your legal permission to others to use those photos in any way they see fit.

Your Copyrights

Dale Laboratories respects the intellectual property rights of others. Dale Laboratories claims no ownership rights to any image you send to us and will not share your images unless instructed by you or otherwise required by law. Please note that when you share a photo album (a group of pictures), you allow the recipients of that album to share and make photographic prints from the images contained in that album.

When You Use Public or Other Non-Secure Computers

Certain information you provide may be retained as "cookies" on your computer. The purpose of retaining this information is to make it more convenient for you to place future orders. Should you be using a public computer (as, for instance, in a library or Internet cafe) we suggest removing the cookies from the computer at the end of your session to prevent any possible compromising of your personal data by others who may use the computer after you.

Your Conduct

You are responsible for all of the images you upload, share or copy using Dale Laboratories' iPrints service or photographic images you submit to Dale Laboratories. You must have the legal right to display each image that you upload or share, and to copy each image that you order prints of. Professional images that are provided to you by professional photographers or made available through websites magazines, books or other resources, are protected by copyright and should not be uploaded, shared or copied using this service.

In addition, the actions further described below, will constitute grounds for blocking your access to our service, removal of posted material and non-fulfillment of your order (or any part of your order). As condition of your use of this service, you shall not:

• Upload, post, order for print, email or otherwise transmit any content that is unlawful, harmful, threatening, harassing, defamatory, obscene, vulgar, invasive of another's privacy, hateful, or otherwise objectionable.

• Upload, post, order for print, email or otherwise transmit any content that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as insider information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements) or any content that infringes any trademark, trade secret, copyright or other proprietary rights of any party.

• Harm minors in any way, including, but not limited to, content that violates federal and state child pornography laws, child sexual exploitation laws and laws prohibiting the depiction of minors engaged in sexual conduct.

• Forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through this site.

• Upload, post, email or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software.

• Interfere with or disrupt (or attempt to interfere with or disrupt) this site or servers or networks connected to this site, or disobey any requirements, procedures, policies or regulations of networks connected to this site.

• Provide any information to Dale Laboratories that is false or misleading, that attempts to hide your identity or that you do not have the right to disclose.

Dale Laboratories reserves the right to refuse to fulfill any order, or any part of any order, if it believes that these Terms of Service have been violated. In addition, Dale Laboratories reserves the right to disclose any account or order information when it believes in good faith that the law or legal process requires it, or when it is necessary to do so to protect the rights or property of Dale Laboratories or others.

Terms of Service

Trademark and Copyright

You should assume that all of the content or other works made available to you through our Dale Laboratories web site or on Dale Laboratories iPrints service (together, the "Content") is protected by copyright or other proprietary rights. You are not entitled to duplicate, create derivative works of, distribute, display or perform any content without the express permission of the owner of that content.

No Monitoring of Content

Dale Laboratories does not control the content of any user's photographs and does not have any obligation to monitor such content for any purpose. All content provided by a user of this service is the sole responsibility of that user, not Dale Laboratories.

DISCLAIMER OF WARRANTY AND LIMITATIONS OF LIABILITY

THIS SITE AND ALL PRODUCTS AND SERVICES PROVIDED BY DALE LABORATORIES ARE PROVIDED "AS IS" WITH NO WARRANTIES WHATSOEVER. ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, ARE EXPRESSLY DISCLAIMED. TO THE FULLEST EXTENT PERMITTED BY LAW, DALE LABORATORIES DISCLAIMS ANY WARRANTIES FOR THE SECURITY, RELIABILITY, TIMELINESS, AND PERFORMANCE OF THIS SERVICE.

YOU UNDERSTAND AND AGREE THAT THE SUBMISSION OF FILM OR ANY DIGITAL IMAGE TO DALE LABORATORIES, AND THE DOWNLOAD OR UPLOAD OF ANY MATERIAL THROUGH DALE LABORATORIES' SERVICE IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY LOSS OR DAMAGE TO YOUR FILM OR IMAGE, ANY LOSS OF YOUR FILM OR IMAGE AND ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT MAY RESULT IN THE DOWNLOAD OR UPLOAD OF ANY MATERIAL. YOU ARE SOLELY RESPONSIBLE FOR CREATING BACK-UPS OF YOUR DIGITAL IMAGES. IN THE EVENT OF ANY LOSS OR, OR DAMAGE TO, YOUR FILM, DALE LABORATORIES SHALL BE LIABLE ONLY FOR THE REPLACEMENT OF A LIKE AMOUNT OF UNEXPOSED FILM AND PROCESSING. IN THE EVENT OF ANY MISTAKE BY DALE LABORATORIES, SUCH AS THE SHIPMENT OF A DEFECTIVE PRODUCT, DALE LABORATORIES WILL BE LIABLE ONLY TO THE EXTENT OF ITS RETURN POLICY.

EXCEPT AS EXPRESSLY PROVIDED IN THE PRECEDING PARAGRAPH, TO THE FULLEST EXTENT ALLOWED BY LAW, DALE LABORATORIES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, AND PUNITIVE DAMAGES RESULTING FROM THE USE OR PROVISION OF DALE LABORATORIES' SERVICE OR SITE, EVEN IF DALE LABORATORIES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING DISCLAIMERS, WAIVERS AND LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

Dale Laboratories' Merchandise Return Policy

You may return any print or CD for any reason within 30 days of receipt. If we have sent you the wrong item, or your item arrived damaged, Dale Laboratories will refund your original shipping cost. If you have any questions, please call our Customer Service department toll-free at (800) 327-1776.

If your order arrived damaged or if you are unhappy with your prints, please call our Customer Service team. We will let you know whether you need to return the item to our laboratory. If you do need to make a return, simply send your order within 30 days of receipt - in the original packaging, if possible - along with the Order Summary to the following address:

Dale Laboratories
Customer Service
2960 Simms Street
Hollywood, Florida 33020-1579

We will either refund your account when we receive your return or, if possible, improve your pictures to where you will be pleased with them.

Dale Laboratories may change this privacy policy without notice from time to time. Please visit this page often for updates and changes.